Terms of Service
This policy outlines NeXTGenVPN terms and conditions of usage. By signing up with and/or using any NeXTGenVPN service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.
NeXTGenVPN expect all its members to reasonably use its services. To that end, any customer who puts unreasonable demands upon the service may be curtailed or locked out in order to ensure the best possible service for all members.
If a member appears to be unable to maintain a reasonable use of the service, NeXTGenVPN may cancel, suspend or decline to renew service for that member without notice. It is within NeXTGenVPN's sole discretion to determine what comprises unreasonable use.
NeXTGenVPN uses every possible technical means to protect your online privacy. That being said, NeXTGenVPN does not condone and/or endorse illegal usages of our services. Spamming, blackmailing, credit card fraud, and generally any criminal activity is cause for service termination and does not entitle to any refund.
Remote Access VPN services
Choice and availability of various country platforms inside our VPN network remains Netservice's choice. Any offered and available destination can be potentially discontinued or shutdown entirely at any given time or new destinations can be added, with or without notice, at NeXTGenVPN's sole discretion without entitling users to any refund.
FlexVPN™ Service (subject to availability)
FlexVPN™ is our "on demand" VPN access service. It's operation is comparable to a pre-paid mobile phone service in which you acquire "units" representing a certain amount of connection time regardless of data traffic volume. Said "units", or "FlexUnits", are then spent as you use your VPN access. FlexUnits have a one year life time. Any subsequent purchase of new FlexUnits extends the life time of all valid remaining FlexUnits you already have for another year. Unused and or expired FlexUnits do not, in any case, entitle you to a refund.
Quality of Service
The Internet being what it is, we cannot be held responsible for poor or bad quality of service between you (meaning your ISP delivery point) and us (our gateway entry IP address). We can only be responsible for what is under our direct control.
We strive to provide the best possible VPN service. However, in case you experience technical difficulties to use it or if you feel that our service does not suit you, you are entitled to a 30-days money back guarantee. Please contact our Customer service center to request a refund.
The money-back guarantee is a one-time offer for the 1 month servce only, it does not apply to special offers or promotions. In case of multiple successive purchases and refunds by the same user, which could be construed as "Hey, I am buying the service, use it fo a couple days when I need it, then ask for a refund and this way I don't pay nuthing, cause I'm that smart.", NeXTGenVPN can (and will), at its sole discretion, close, lock a customer account and/or decline to refund the purchase.
Subscriptions are defined as :
- 1 month = 30 days
- 6 months = 182 days
- 12 months = 365 days